Terms of service

These Terms of Service (“Terms”) govern your use of our website, products, and services. SGM and SGM Company are trading names of sgm-arm s.r.o., and thereby refer to sgm-arm s.r.o. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.

1. Use of Our Services

1.1 Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our services, you confirm that you meet these requirements.
1.2 Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account. Notify us immediately of any unauthorized use.
1.3 Prohibited Activities: You agree not to use our website or services for illegal purposes, to infringe on intellectual property rights, or to harm or harass others.

2. Orders and Payments

2.1 Order Acceptance: All orders placed through our website or representatives are subject to acceptance. We reserve the right to refuse or cancel any order for any reason.
2.2 Pricing: Prices for products and services are subject to change without prior notice. We strive for accuracy but cannot guarantee error-free pricing or product descriptions.
2.3 Payments: Payments must be made in full at the time of purchase unless otherwise agreed upon.. All transactions are processed securely.

3. Shipping & Delivery

3.1 Shipping Policy: We ship globally, and delivery times vary by location and shipping method selected. Please review our Shipping Policy for more details.
3.2 Customs and Duties: International orders may be subject to customs fees or taxes, which are the responsibility of the customer.
3.3 Loss or Damage: We are not liable for delays, losses, or damages caused by third-party shipping providers.

4. Returns and Refunds

4.1 Return Policy: Returns are accepted within 30 day of delivery for eligible products. Items must be unused, in original condition, and accompanied by proof of purchase.
4.2 Refunds: Refunds will be processed to the original payment method once returned items are inspected and approved.
4.3 Non-Returnable Items: Custom or personalized orders are non-returnable unless they arrive damaged or defective.

5. Intellectual Property

5.1 Ownership: All content on our website, including text, images, graphics, logos, and designs, is the property of SGM Company and protected by copyright, trademark, and other intellectual property laws.
5.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal and non-commercial purposes. You may not reproduce, distribute, or modify our content without prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, SGM is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to, damages for loss of profits, data, or goodwill.

7. Indemnification

You agree to indemnify, defend, and hold harmless SGM Company, its affiliates, employees, and partners from any claims, damages, or expenses arising out of your use of our website, violation of these Terms, or infringement of any third-party rights.

8. Termination

We reserve the right to suspend or terminate your account and access to our website or services at our discretion, without prior notice, for any breach of these Terms or other unlawful behavior.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Czechia. Any disputes arising out of these Terms will be resolved in the courts of Czechia.

10. Changes to Terms of Service

We may update these Terms at any time to reflect changes in our services, policies, or legal requirements. Changes will be effective upon posting to this page. Continued use of our website or services constitutes acceptance of the revised Terms.